Product support

Help with setup, pairing, sharing, and recovery.

Start with a guide below or contact us about a question, bug, feedback, partnership, or another topic.

Contact Hide My Text

wearehidemytext@gmail.com

For privacy, share only redacted, non-secret diagnostic details with support.

Pairing checklist

  • Use the invite within its 15-minute validity period.
  • Complete both sides of the invite and response flow.
  • Compare the safety phrase through a separate trusted method.
  • Check that the contact is marked Trusted before protecting content for them.

Before deleting the app or changing iPhone

Keep the 12-word recovery phrase offline and create a current encrypted backup. They serve different purposes and may both be needed to restore the intended local state. Write the phrase down instead of using the standard iOS Copy action.

Read the recovery and backup guide